Designing the core product experience of a digital bank
Overview
Core Product Flows
Key experiences across onboarding, account management, and transfers
01 — Research & Ideation
From ambiguity to a clear product direction
02 — Onboarding
A guided first-run, built on progressive disclosure
Designed a step-by-step onboarding flow with validation and progressive disclosure to support fast, error-free account setup.
STEP 01
Identity & eligibility
Personal details are captured with inline validation, so errors surface the moment they happen — not after a failed submit.
STEP 02
Guided verification
Progressive disclosure keeps each step focused, revealing only the fields a new holder needs at that moment.
STEP 03
Review & activate
A clear confirmation step lets people review everything before the account goes live, reducing drop-off at the finish line.
03 — Prototype
Bringing the onboarding flow to life
Reimagining EQ Bank's first-run experience for new account holders
04 — Account Experience
One consistent system across every account view
Applied shared patterns across account views, reinforcing consistency in layout, hierarchy, and interaction across core banking experiences.
Style
Weight
Size
Line
Header
Bold
28
34
Number Display
Regular
26
30
Card Header
Regular
16
24
Titles
Bold
16
19
Text Fields
Regular
16
19
Caption
Regular
14
24
EqB
Bold
EqB
Regular
#FFCD33
#CB3694
#000000
#6D6761
#DEDEDE
#FFFFFF
Established standards for typography, colour, and iconography, contributing to a consistent user experience and collaborative workflow.
In their words
“The whole EQ Bank experience is very clean and neat.”
05 — Outcome
Impact
Role
Product Design
Timeline
8 weeks
Team
8 designers
Platforms
iOS · Android · Web
01
Designed and shipped 200+ screens across mobile and desktop.
02
Established consistent patterns across onboarding, transfers, and account management.
03
Contributed to a shared design system supporting cross-platform delivery.
04
Delivered within a compressed 8-week timeline alongside a team of 8 designers.
05
Received client and partner feedback highlighting clarity and usability.